| KEY PERFORMANCE INDICATORS (Measure deliverables) | STANDARD | ACTUAL Sep 2026% |
|---|---|---|
| Cargo / Documents ready for Collection | Urgent Special Cargo: within 2 hrs. from Flight ATA | 92% |
| Cargo / Documents ready for Collection | General Cargo: within 4 hrs. from Flight ATA | 97% |
| Customer Waiting Time | All Cargo: Within 30 mins From Receiving PO | 87% |
